SoPersonal Privacy Policy

At SoPersonal, we deeply value your privacy and are committed to protecting your personal data responsibly and transparently. This policy outlines how we collect, use, store, and protect your information, complying with international privacy regulations and global best practices. By interacting with our services, you agree to the terms of this policy.

1. Our Commitment to Privacy

SoPersonal complies with the main international data protection regulations, including:

• General Data Protection Regulation (GDPR) of the European Union.
• California Consumer Privacy Act (CCPA).
• Local laws of the countries in which we operate.

We ensure the implementation of robust measures to protect your data, regardless of your location.

2. What Information Do We Collect?

We only collect personal data when necessary to provide our services or enhance your experience. This includes:

• Basic data: Name, email address, phone number, and address.
• Usage information: IP address, browser type, approximate location, and data on how you interact with our website.
• Financial data: Only if you make a purchase or enter into a contract.
• Preferences: Language options, communication preferences, and favorite services.

We never collect sensitive information without your explicit consent.

3. Purpose of Data Processing

We process your data to:

• Provide the services you contract and respond to your inquiries.
• Personalize your experience based on your preferences.
• Inform you about updates, promotions, or changes to our services, always with your prior consent.
• Ensure the security of our platforms and comply with applicable legal requirements.

4. Your Rights as a User

As a SoPersonal user, you have the following rights regarding your personal data:

• Access: Request a copy of the data we have about you.
• Rectification: Correct inaccurate or outdated information.
• Deletion: Request the deletion of your data when it is no longer necessary for the purposes collected.
• Restriction: Temporarily limit the use of your data.
• Portability: Receive your data in a structured, transferable format.
• Objection: Opt-out of processing for specific purposes, such as direct marketing.
• Withdraw your consent: At any time, without affecting the legality of prior processing.

To exercise these rights, email us at info@sopersonal.ai.

5. Data Retention

We only retain your data for as long as necessary to fulfill the purposes for which it was collected:

• Active users: Throughout the commercial relationship.
• Marketing data: Until you withdraw your consent.
• Legal requirements: According to the timeframes established by applicable laws.

Once the retention period expires, the data will be deleted or anonymized.

6. Data Sharing and International Transfers

To provide our services, we may share data with trusted providers located outside your country, always ensuring they meet high-security standards, such as:

• Standard Contractual Clauses (SCC) under GDPR.
• International certifications like the Privacy Shield framework (when applicable).
• Data protection policies equivalent to those in the destination countries.

We do not share or sell personal data to third parties for advertising purposes without your explicit consent.

7. Data Security

We have implemented advanced measures to protect your information, including:

• SSL encryption for data transmission.
• Restricted access controls for our staff.
• Regular audits and vulnerability testing.

In the event of a security incident, we will notify you without undue delay.

8. Use of Cookies and Similar Technologies

SoPersonal uses cookies to:

• Analyze website traffic.
• Personalize your experience.
• Improve the performance of our platforms.

You can manage your cookie preferences at any time through your browser settings. See our Cookie Policy for more details.

9. Legal Basis for Processing

The processing of your data is based on:

• Your explicit consent, which you can withdraw at any time.
• The execution of a contract when you hire our services.
• Compliance with a legal obligation.
• Our legitimate interests, such as improving our services, always respecting your rights.

10. Privacy Policy Updates

This policy may be updated to reflect legislative changes or service improvements. Any modifications will be published on this page in advance, and registered users will be notified.

11. Contact Information

If you have questions, concerns, or wish to exercise your rights, you can contact us at:

• Email: info@sopersonal.ai

Thank you for trusting SoPersonal. We are committed to protecting your privacy at every step of your experience with us.

Last updated: January 15, 2025