SoPersonal Privacy Policy

Privacy Policy
This Privacy Policy describes the data protection practices of SoPersonal AI (“SoPersonal,” “we,” “us”). This Privacy Policy applies to information we collect and use about you when you access or use the SoPersonal AI website or any other online or mobile service that links to this Privacy Policy or is otherwise presented to you. We collectively refer to these products and services as the “Services.”

Please read this Privacy Policy carefully to understand how we handle your information.
If you disagree with this Privacy Policy, do not use the Services.

1. Information We Collect

We collect various types of information that you provide directly to us. For example, we collect information from you through:

• a) Services you use or your requests.
• b) Requests or questions submitted via online forms, email, or other methods.
• c) Participation in sweepstakes, contests, or surveys.
• d) Comments or feedback you provide regarding the Services.
• e) Account registration and management.
• f) Uploads or posts made on the Services.
• g) Customer service and technical support requests.

1.1 Information About You

While some parts of the Services may not require you to provide any personally identifiable information (e.g., if you browse the website without submitting personal data), the specific types of information we collect depend on the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you include:

• a) Email address.
• b) Name, if you choose to provide it.
• c) Purchase or transaction information.
• d) Information regarding your interactions with customer support.
• e) Demographic information (e.g., gender) or other details you choose to provide as part of your profile.
• f) User-generated content, such as comments, survey responses, or participation in public forums.
• g) Any other information you choose to share with us when using the Services.

1.2 Information We Collect Through Automated Means

• a) When you use our Services, we collect certain information as described in this section. We or our service providers may use technologies such as cookies and similar tools to assist with this collection.
• b) Websites: When you access our website, we may collect and analyze information such as your IP address, browser type, language settings, operating system, software and hardware attributes (including device identifiers), referring and exit pages and URLs, click counts, pages viewed, session sequences, timestamps, content viewed, total viewing time, error logs, and other information about how you use the website.
• c) Location Information: We and our service providers may collect general location information (e.g., IP address, city/state, or ZIP code associated with an IP address) of your computer or mobile device when you use the Services.

1.3 Information We Collect From Social Media and Other Content Platforms

If you access the Services via a third-party connection or login (e.g., social networks like Facebook or Instagram), you may allow us to access and store certain information from your social media profile. This may include your name, gender, profile picture, “likes” and check-ins, and your friend list, depending on your settings. If you don’t want this information shared, don’t use social network connections to access the Services. For details about how social networks handle your data, please review their privacy policies and terms of use.

1.4 Information We Collect From Other Sources

We may receive additional information, such as demographic and statistical data, from third parties like business partners, marketers, researchers, and analysts, which we may link to you based on certain statistical groupings. We use this information to complement the data collected directly from you to deduce your potential interests, provide more relevant experiences, and improve our products, analysis, and advertising.

2. How We Use Your Information

2.1 Usage Purposes

We, or our service providers, use your information for various purposes, depending on the type of information we collect, including:

• a) Responding to your requests and providing efficient customer service.
• b) Providing updates and information about our services.
• c) Contacting you via email, postal mail, or phone about SoPersonal AI products, services, surveys, research, promotions, events, or other topics of interest.
• d) Personalizing the advertising and content displayed to you on the Services.
• e) Gaining insights into your interests and needs to enhance the Services through research, reporting, testing, and new developments.
• f) Ensuring website security and addressing operational concerns.
• g) Complying with applicable laws, regulations, and legal procedures.
• h) Establishing, exercising, or defending our legal rights when necessary.

2.2 Combined Information

For the purposes outlined in this Privacy Policy, we may combine information collected through the Services with data obtained from other sources, both online and offline, and use the combined information as described in this Privacy Policy.

2.3 Aggregated/Anonymous Data

We may aggregate or anonymize any data collected through the Services so that it is no longer personally identifiable. Such aggregated or anonymized data may be used for any purpose, including research, marketing, and sharing with third parties.

3. Cookies and Similar Technologies

3.1 Tracking Technologies

To collect the information outlined in the “Information We Collect Through Automated Means” section, we and our service providers use internet server logs, cookies, tracking pixels, and similar tracking technologies.

3.2 Additional Methods

As we adopt new technologies, we may also collect information using other methods.

4. Online Advertising

4.1 Online Advertising

The Services may integrate third-party advertising technologies to deliver relevant content and ads on our Services and other websites or apps you visit. Ads may be based on factors such as the content of the page you’re viewing, your input (e.g., age and gender), your searches, demographic data, user-generated content, and other data collected from you. These ads may reflect your current activity or your activity over time across other websites and online services and may be tailored to your interests.

5. How We Share and Disclose Your Information

5.1 Information Disclosure

SoPersonal AI will share your information in the following ways:

• a) Affiliates and Subsidiaries: We may share information within SoPersonal AI-affiliated companies to deliver products, maintain consistent service levels, and enhance products and services.
• b) Service Providers: We share your information with third-party providers who perform services on our behalf. These providers are restricted from using your information for purposes beyond providing their services.
• c) Protection of SoPersonal AI and Others: By using the Services, you agree that we may access, retain, and disclose your information if required by law or if we believe in good faith that such access, retention, or disclosure is reasonably necessary to:
  • Comply with legal processes (e.g., subpoenas or court orders).
  • Enforce our Terms of Service, this Privacy Policy, or other agreements.
  • Respond to claims that any content violates third-party rights.
  • Provide customer service or protect the rights, property, or personal safety of SoPersonal AI, its users, or the public.
• d) Mergers or Partnerships: In the event of a business transaction (e.g., a merger or sale), user information may be among the assets transferred. If such a transfer is subject to legal restrictions, we will comply with those restrictions.
• e) Public Forums: Some features of the Services allow you to publicly share comments. Information shared through these features is non-confidential and may be used for any purpose, including in testimonials or marketing materials.
• f) Aggregated/Anonymous Information: We may share aggregated or anonymized data, which is not subject to restrictions.
• g) Events and Conferences: Information shared in materials related to events, such as conferences or training, may be accessed as part of those communications.

6. Retention of Your Information

We retain your data for as long as it remains useful for understanding user interactions, improving services, or until you request its deletion. Retention periods depend on the purposes for which we collect the data or any legal requirements.

7. How We Protect Your Information

SoPersonal AI implements technical and organizational security measures to protect the information provided through the Services against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or email communication is completely secure or error-free. Please keep this in mind when sharing information with SoPersonal AI.

8. Links and Third-Party Features

The Services may contain links to third-party websites, such as social networks. If you use these sites or features, your information may be shared with those third parties and potentially with their users or the public. We are not responsible for the content or practices of those websites. Your data will be subject to their privacy policies.

9. Children’s Privacy

The Services are intended for general audiences and are not directed at individuals under 18 years old. If we become aware that we have collected “personal information” (as defined under the U.S. Children’s Online Privacy Protection Act) from individuals under 18 without parental consent, we will take reasonable steps to delete it. We do not knowingly process data of EU residents under 16 without parental consent.

10. User Rights and Options

10.1 Legal Rights

Depending on your jurisdiction, you may have certain rights regarding your information, such as:

• Accessing and obtaining a copy of your information.
• Preventing the use of your information for direct marketing.
• Updating outdated or incorrect information.
• Deleting specific information we hold about you.
• Restricting the way we process and disclose your information.
• Transferring your information to another service provider.
• Revoking your consent for data processing.

We will review and respond to your requests within applicable legal timelines. However, certain information may be exempt from such requests due to legitimate business or legal reasons.

10.2 Marketing Communications

You can opt out of receiving marketing communications by contacting us or following the unsubscribe instructions in our emails. Note that some operational emails, such as transaction confirmations or enrollment notifications, are not subject to opt-out.

11. When We Use Your Information

We use your information under the following conditions:

• a) To fulfill contractual obligations (e.g., Terms of Service).
• b) For legitimate interests (e.g., website security, fraud prevention, business operations).
• c) To comply with legal obligations.
• d) With your consent, where required by law.

12. International Transfers and Privacy Shield

12.1 Data Jurisdiction

This Privacy Policy is governed by Venezuelan laws and regulations issued by competent authorities.

13. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in the law, data collection practices, Service features, or technological advancements. The revised Privacy Policy will be accessible through the Services, and we recommend periodically reviewing it. Updates will be noted by the “Last Modified Date.” Substantial changes will be communicated as required by law. By continuing to use the Services, you confirm that you have read and understood the latest version of this Privacy Policy.